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SkinCare ExpertsSkin Care Near MeNorth CarolinaCabarrus CountyKannapolisSkin Care in West AvenuePure Sky Esthetics
Pure Sky Esthetics ico

Pure Sky Esthetics

Skin care clinic, Eyelash salon ★4.0

111 West Ave, Kannapolis, NC 28081, USA

4.0
Unfortunate Experience – Proceed with CautionI had a deeply disappointing experience with this lash service provider. While she initially came across as kind and trustworthy, that perception quickly unraveled due to repeated issues, poor communication, and a lack of professionalism—especially concerning scheduling and billing practices.I chose her despite her higher-than-average rates, expecting premium service and reliability. Unfortunately, I was left feeling uncomfortable, frustrated, and ultimately out $360.Communication Issues:One of the biggest challenges was communication. She is nearly impossible to reach unless you have a scheduled appointment. Despite claiming she’s a “one-woman show,” that doesn’t excuse her ongoing failure to respond to messages—especially when those messages were regarding scheduling or billing concerns. She remained active on social media throughout, yet ignored my direct communications. Ironically, the only time I consistently heard from her was when she needed to reschedule appointments on short notice—sometimes hours before.Chronic Rescheduling:Almost every appointment I made was changed last-minute. My first appointment was moved the day-of. The second, third, and even fourth appointments were also changed—sometimes the date, sometimes the time, also always day-of. Despite many apologies, nothing changed. This became especially frustrating given her strict cancellation policy for clients, while she herself constantly rearranged my appointments. The lack of respect for my time was unacceptable.Subscription & Billing Confusion:The real issues began when I signed up for her bi-weekly fill subscription. Her policy is vague, and critical details—such as the fact that all subscriptions reset on the 1st of the month regardless of your original sign-up date—were not disclosed upfront or outlined clearly in her policy. I was charged on April 21st, then again on May 1st, with no explanation until I made an in-person appointment just to discuss the issue. When I attempted to cancel what I thought was a second subscription, I was charged a $180 cancellation fee—the same cost as the subscription itself—because, according to her, I didn’t cancel “14 days before the 1st.” So I lost the credits for the charge on April 21st once the subscription renewed for May 1st.Despite reaching out for clarification multiple times, I received either delayed responses or none at all. I requested a phone call to discuss the billing issue, and while she said she’d make time, she never followed through.Final Attempt at Resolution:At my last appointment on June 5th, instead of proceeding with services, I brought up my concerns in detail: the lack of communication, unreliable scheduling, and the $360 I had lost through her billing system and vague policies. I requested a refund of at least half. Instead, she offered me a $360 service credit. I explained that I no longer felt comfortable returning due to her unreliability and my concerns about billing practices, and that the credit was not a workable resolution. She refused to refund any amount, citing her “no refund” policy.Final Thoughts:I feel misled and disappointed. Her vague policies and constant excuses were used to avoid accountability. While she may provide quality lash work for some, my experience was the opposite. If you choose to go, I strongly suggest booking a one-time service and avoiding any subscriptions or prepayments. - Rebeccalyn Lamberth
Pure Sky Esthetics Overview Photos Intro Detail Location Reviews

Pure Sky Esthetics Photos

Pure Sky Esthetics Picture 1

Pure Sky Esthetics Introduce

For residents of Kannapolis and the surrounding North Carolina region, finding a skincare clinic that offers reliable service and quality results is a key part of their beauty and wellness routine. Pure Sky Esthetics has emerged as a local business providing a variety of services designed to enhance and maintain skin health. The clinic's presence in Kannapolis offers a convenient and accessible option for locals seeking professional treatments. This article aims to provide a clear and informative overview of Pure Sky Esthetics, giving local users a factual look at what the clinic offers and what they can expect from their experience. By examining the location, services, and real customer feedback, we can help North Carolina residents make an informed decision about where to go for their skincare needs.

Pure Sky Esthetics, like any local business, is shaped by the experiences of its clientele. Reviews from customers offer a glimpse into the clinic’s strengths and potential areas for improvement. A positive review highlights the excellent results a client received from the lash services, stating, "My lashes come out perfect everytime! Megan ensures the service is always relaxing and makes the sweetest impression on her clients." This feedback points to the high quality of the work and the pleasant, relaxing atmosphere created by the service provider, Megan. This positive experience underscores the clinic's ability to deliver on the quality of its treatments and the importance of a positive client-provider relationship. For locals, knowing that they can rely on the quality of the lash work and a comforting environment is a significant factor in choosing a service provider. This type of positive reinforcement can be a powerful driver for attracting new clients and building a loyal customer base.

However, it is also important to consider all aspects of the customer experience, and another, more detailed review provides some constructive feedback. This review details a "deeply disappointing experience" related to communication, scheduling, and billing. The customer noted issues with the provider being "nearly impossible to reach" outside of scheduled appointments and "chronic rescheduling" that often happened "last-minute." The review also raised significant concerns about the clinic's subscription and billing practices, describing vague policies that led to the client feeling "uncomfortable, frustrated, and ultimately out $360." While the provider is described as "kind and trustworthy" initially, the review points to a need for more transparent and clear business practices. The client’s struggle to receive a refund, despite their dissatisfaction, is a key takeaway. This kind of detailed feedback serves as a valuable cautionary tale for potential new clients, suggesting they should proceed with careful consideration, especially regarding subscriptions and prepayments. For locals, this information is crucial for setting expectations and making a decision that aligns with their comfort level and personal preferences.

Pure Sky Esthetics is located at 111 West Ave, Kannapolis, NC 28081, USA. This address places the clinic in a convenient spot within the city, making it easily accessible for local residents. West Avenue is a well-known street in Kannapolis, and the clinic's location likely benefits from good visibility and straightforward navigation. For individuals traveling from other parts of North Carolina, Kannapolis is situated in Cabarrus County, a short drive from Charlotte and Concord, making it a viable option for those living in the broader metropolitan area. The accessibility of the clinic is a positive factor for many locals, as it allows them to fit appointments into their busy schedules without a long commute. As with any new location, it is always a good idea for first-time visitors to use GPS and confirm the exact location to ensure a smooth and timely arrival. The convenient location is a key benefit, allowing the clinic to serve a wide range of clients from the local community and beyond.

Based on available public data and customer feedback, Pure Sky Esthetics appears to focus on a range of services designed to enhance personal beauty and well-being. While the reviews provided focus heavily on lash services and facials, a quick search of their services reveals a wider range of offerings. The clinic seems to offer a blend of traditional and advanced aesthetic treatments. The following services appear to be a part of their offerings, although it is always recommended to verify with the clinic directly for a complete and up-to-date list:

  • Lash Services: A significant part of the business, as evidenced by customer reviews. These services likely include lash extensions and fills, with a focus on high-quality and relaxing application.
  • Facial Treatments: The positive feedback about the "Maganda Signature Facial" in a review, which may be a proprietary name for their facials, suggests that they offer a range of facial treatments designed for relaxation and skin rejuvenation. This may include deep cleansing, exfoliation, and massages.
  • Skincare Treatments: Based on the reviews and other public information, it is likely they also offer other skincare-related services. This may include treatments for acne, anti-aging, and general skin health, though specifics are not provided in the given data.
  • Waxing Services: One review mentioned waxing, indicating that this is also a service offered.

Based on the provided information and customer feedback, Pure Sky Esthetics has several notable features that distinguish it as a local business. These highlights are important for potential clients to consider when choosing an esthetician:

  • Quality of Services: A positive review highlights the excellent quality of the lash work and a relaxing experience, indicating a high level of skill and care in the services provided.
  • Personalized Approach: The positive review points to a service provider, Megan, who makes a "sweet impression" and ensures the service is "always relaxing," suggesting a focus on building a personal connection with clients.
  • Potential for High-Quality Results: Despite the issues noted in the negative review, the quality of the lash work itself was praised, which is a significant factor for clients seeking specific cosmetic results.
  • Local Presence: Being located in Kannapolis, the clinic offers a convenient option for residents who prefer to support and visit a local business within their own community.

For those in the Kannapolis area and the wider North Carolina region who are interested in learning more or booking an appointment, Pure Sky Esthetics can be reached using the contact information below. Given the feedback about communication, it may be beneficial to try multiple contact methods or visit during business hours to ensure a timely response. For any questions regarding services, pricing, or policies, it is recommended to get clarification directly from the clinic before booking. Their contact details are:

  • Address: 111 West Ave, Kannapolis, NC 28081, USA
  • Phone: (980) 819-1034

Pure Sky Esthetics is a suitable choice for North Carolina locals who are seeking quality lash and facial services in a local setting. The clinic’s suitability for locals lies in its ability to deliver high-quality results, as noted in the positive feedback about perfect lashes and a relaxing experience. For residents of Kannapolis, the convenience of having a local esthetics clinic is a major draw. However, the detailed constructive feedback regarding scheduling and billing practices is an essential factor for potential clients to consider. For those who prefer a more structured and predictable client experience, it may be wise to proceed with caution and clarify all policies, especially regarding subscriptions, upfront. For individuals who are comfortable with the "one-woman show" dynamic and prioritize the quality of the aesthetic work itself, Pure Sky Esthetics offers a promising option. By choosing this local business, residents can support their community and potentially receive excellent service, while also being mindful of the importance of clear communication and understanding all policies from the start. This balanced perspective helps locals make an informed choice that best suits their needs and preferences.

Pure Sky Esthetics Details

  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Wheelchair accessible restroom
  • Amenities

  • Restroom
  • Planning

  • Appointments recommended
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Pure Sky Esthetics Location

Pure Sky Esthetics

111 West Ave, Kannapolis, NC 28081, USA

Pure Sky Esthetics Reviews

An average rating of ★4.6 from 11 user reviews.

lashasleep

★ 5★ 4★ 3★ 2★ 1

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