Hydrafacial: A Look at the Company and Its Services in Long Beach, CA

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Hydrafacial Introduce

Hydrafacial is a well-known name in the aesthetics and skin care industry, recognized for its advanced facial treatment machines. The company's products are widely used by skin care clinics, medspas, and estheticians to provide clients with a deep-cleansing, exfoliating, and hydrating facial experience. These treatments are often marketed as a way to improve skin tone, texture, and overall appearance. While the treatment itself is popular among consumers, the experience of business owners who purchase and operate the machines is a key factor to consider. Public feedback from these professionals can shed light on the company's business practices, customer service, and the support provided to local businesses that invest in their technology.

A recent review from a professional in the industry highlights a number of significant issues with the company's customer service and business conduct. The reviewer, a new business owner who purchased a Hydrafacial machine, described a severe "lack in communication" and "empty promises." They noted a long and arduous process of attempting to contact "higher up" personnel without success. This review paints a picture of a company that is unresponsive and unsupportive of its business clients, leading to frustration and a sense of being left in a difficult situation.

The official address listed for Hydrafacial is 2165 E Spring St, Long Beach, CA 90806, USA. It is important to note that this is the corporate address for the company itself, and not a traditional skin care clinic or medspa that provides treatments directly to the public. As such, a client would not typically visit this location for a facial. The address serves as the headquarters for the company, which manufactures and sells its products to other businesses in the aesthetic industry. Therefore, for a person in California looking to get a Hydrafacial treatment, they would need to find a local skin care clinic or medspa that owns one of these machines.

Since Hydrafacial is a manufacturer and not a direct service provider to the public, the services offered are centered on the technology itself, which is then used by other clinics. The core service is the Hydrafacial machine, which performs a patented three-step process:

Cleanse + Peel: This step uses a vortex-like wand to cleanse the skin and apply a gentle peel, exfoliating and resurfacing the skin to uncover a new layer.
Extract + Hydrate: The machine's technology painlessly removes debris from pores using suction, while simultaneously nourishing the skin with intense moisturizers.
Fuse + Protect: This final step saturates the skin's surface with antioxidants and peptides to maximize a healthy, radiant glow.

The public reviews from business owners detail several concerning aspects about the company’s features and business practices. These should be considered by other professionals in the aesthetic industry who may be thinking about purchasing a machine.

Poor Customer Service and Unresponsiveness: A key highlight of the provided feedback is the company's significant "lack of customer service and responsiveness." The review mentions multiple unanswered emails and voicemails, leading to extreme frustration.
Financing and Machine Quality Issues: The review brings to light a serious claim of "FRAUD," where a new business owner was allegedly promised a new machine but received paperwork showing it was "used." Furthermore, the reviewer had to deal with two machine replacements in less than a year, with each replacement taking up to two months, causing significant disruption to their business and leading to client refunds.
Unclear Resale Policies: A major point of contention is the company's alleged policy regarding the resale of its machines. The review claims that a new owner would be required to pay a $10,000 fee to build a "relationship" with the company, a policy that the reviewer states was not present in their signed purchase agreement. This raises concerns about transparency and ethical business practices.
Disregard for Client-Client Relationships: The reviewer explicitly states that the company "poorly care for their clients (medspas, estheticians, etc.), but they could care less about our clients." This indicates a potential disconnect between the company and the end-users of its products.

The official corporate contact information for Hydrafacial is provided below. It is important to remember that this contact information is for the company itself, and not for booking a personal treatment.

Address: 2165 E Spring St, Long Beach, CA 90806, USA
Phone: (800) 603-4996

When considering the suitability of Hydrafacial for locals in California, it's crucial to distinguish between the company itself and the clinics that offer its services. For consumers, the Hydrafacial treatment is widely available at various local medspas and skin care clinics throughout the state. However, for professionals and business owners in the California aesthetic industry, the provided reviews paint a concerning picture of the company's business practices and customer support. The feedback from a professional who is now seeking a full refund and has reported the company to the Attorney General and the Better Business Bureau highlights a significant risk for those considering a large investment in this equipment. This information is highly relevant for local business owners who rely on reliable equipment and strong vendor support to serve their clientele. For the average consumer looking for a treatment, the experience will depend on the individual clinic they choose, but for professionals, these reviews are a vital piece of information to consider.

Hydrafacial Details

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities
Restroom

Planning
Appointments recommended

Payments
Debit cards
NFC mobile payments
Credit cards

Hydrafacial Location

Hydrafacial

California Los Angeles County Long Beach East Spring Street

2165 E Spring St, Long Beach, CA 90806, USA

Hydrafacial Reviews

An average rating of ★3.3 from 28 user reviews.

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★ 5★ 4★ 3★ 2★ 1

I WISH I would’ve read the countless reviews on here before buying a machine. Do not buy a machine from this company! They are full of empty promises & they have a severe LACK in communication. I’ve tried over 7+ times now to get in touch with the “higher up” people and its crickets. I could write an entire novel on how much I regret this purchase.
Apr 28, 2025 · lauren lloyd
SAVE your money! Due to The Hydrafacial companies lack of customer service and responsiveness; I have now gone to the Attorney General of California and Arizona as well as reported them to the Better Business Bureau.I purchased my Hydrafacial in March of 2023 and chose to finance it as I was a new business owner and still building a steady clientele. I was promised a new machine, however, on the paperwork I received from the lender, it shows the machine as used. This is FRAUD.Within just one year of having the initial machine I have had two Hydrafacial machine replacements (total of 3 machines in less than a year). The replacements are not quick either! Prepare to be without a machine for as long as 2 months. Many clients who were prepaid or bought packages for our Hydrafacial machine were very upset; Due to this, I had no choice but to fully refund or attempt to offer another service for the inconveniences.Recently I have been attempting to sell my Hydrafacial machine because I can no longer afford it due to clients unwillingness to buy treatments. I was told by someone very interested in purchasing my machine that Hydrafacial told her she will not be able to get an account unless she pays $10,000 because it is used. I reached out to my representative who told me this was in fact true.My representative then referred me to her manager, the regional sales director. The sales director proceeded to tell me there's nothing she can do and that if someone purchases my machine they will owe $10,000 as stated in the purchase agreement. The sales director sent me the purchase agreement and told me where to read the “signed” agreement. I reviewed the purchase agreement and nowhere in the document does it state that the new owner of the machine will owe $10,000 to build a “relationship” with Hydrafacial. This company is a disgrace to the aesthetic industry! Not only do they poorly care for their clients (medspas, estheticians, etc.), but they could care less about our clients.Had the Hydrafacial company actually attempted to help me, I would not be here writing this message. I want a full refund from The Hydrafacial Company and the machine picked up!
Oct 18, 2024 · Courtney Weigand
Literally the most over rated machine I have ever bought, there are many better machines out there! The sales team is very convincing but exaggerate the income potential. The cost of treatments are to expensive it is hard to sell, they set the price too. The company takes weeks to call you back, nobody knows how to help you. My sales rep is often missing in action with no response to emails and text. Do not buy, literally will put you out of business as you go into the hole trying to pay it off. I tried to stay positive about this purchase but unfortunately this financially crippled my business. You can't sell it very easily as they charge $9500 to the purchase who buys it from you to reset the machine for use.
Sep 27, 2023 · Zoe Quindazzi
The extreme disappointment, turmoil, time & energy, tears, financial loss, my client's dissatisfaction, bullying, and all-around negative experiences I have had as a solo esthetician and buyer of Hydrafacial products cannot even be described in words. I HIGHLY advise beauty professionals and companies not to invest their hard-earned money in these machines. The depreciation of Hydrafacials machines devices drops about $1,000+/per month after your initial purchase. The training is subpar. There is a constant rotation of employees and reps, a lack of support, and a rude tone to everyone I have encountered from this company is just the icing on the cake of an overall disappointing experience. I wish I knew this before investing thousands, hard lesson learned.
Jul 16, 2024 · Laura S
The extreme disappointment, turmoil, time & energy, tears, financial loss, my client's dissatisfaction, bullying, and all-around negative experiences I have had as a solo esthetician and buyer of Hydrafacial products cannot even be described in words. I HIGHLY advise beauty professionals and companies not to invest their hard-earned money in these machines. The depreciation of Hydrafacials machines devices drops about $1,000+/per month after your initial purchase. The training is subpar. There is a constant rotation of employees and reps, a lack of support, and a rude tone to everyone I have encountered from this company is just the icing on the cake of an overall disappointing experience. I wish I knew this before investing thousands, hard lesson learned.
Jul 16, 2024 · Laura S
Thanks to a review I came across, I ended up saving a considerable amount of money, time, and energy. It turns out that the resale fee for the machine is actually $9,500 USD, a detail buried in the contract without any prior announcement of the amount. The purchase contract strictly controls treatment prices. The machines are expensive, as are the supplies. For example, the cost of serums is $34. Additionally, when it comes to peels, the expenses are even higher.Despite this, I checked all the businesses in my city and discovered that some are selling packages for as low as $75 per treatment.Interestingly, the salespersons conveniently avoid disclosing these details, which can significantly impact your future income. I personally gathered all this information from the internet. I advise thoroughly checking every detail before making any purchases from this business.Furthermore, if you operate a spa (rather than a medical facility) and lack a medical director, there are limitations on what you can buy, especially concerning peels. In such cases, you're only allowed to purchase the prep (glysal 7.5%), and not the 15% or 30%. Be aware of these restrictions when considering your options.
Nov 20, 2023 · Olga Shmargun
Thanks to a review I came across, I ended up saving a considerable amount of money, time, and energy. It turns out that the resale fee for the machine is actually $9,500 USD, a detail buried in the contract without any prior announcement of the amount. The purchase contract strictly controls treatment prices. The machines are expensive, as are the supplies. For example, the cost of serums is $34. Additionally, when it comes to peels, the expenses are even higher.Despite this, I checked all the businesses in my city and discovered that some are selling packages for as low as $75 per treatment.Interestingly, the salespersons conveniently avoid disclosing these details, which can significantly impact your future income. I personally gathered all this information from the internet. I advise thoroughly checking every detail before making any purchases from this business.Furthermore, if you operate a spa (rather than a medical facility) and lack a medical director, there are limitations on what you can buy, especially concerning peels. In such cases, you're only allowed to purchase the prep (glysal 7.5%), and not the 15% or 30%. Be aware of these restrictions when considering your options.
Nov 20, 2023 · Olga Shmargun